Full cycle of work with customer reviews: from request to improving the service

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Working with customer feedback is an important process that helps to improve the quality of service and maintain a positive reputation for your business. Working with customer feedback is an important part of business reputation management. In this material, we will consider a full cycle of work with reviews, including requesting reviews, their transfer to geoservices, social networks and reviews, aggregation of reviews, control over the arrival of new reviews, response to reviews, processing negative reviews and conclusions on improving the quality of the service.

    Before we begin, we recall that the material is prepared by the service to promote the local business - Revvy, with which you can make marketing mailings on WhatsApp, send automatic notifications, make before-sales and promote business on maps and sites with reviews.

Request for feedback and their transfer to geoservices, social networks or reviews
Request for customer shopify website design  feedback is the first step in the feedback collection. Proper treatment with a request to leave a review increases the likelihood of receiving high-quality reviews. Use the templates to query reviews so that the process is simple and understandable to customers. After receiving reviews, it is important to transfer reviews to social networks, geoservices (for example, Yandex Maps, Google Maps) and reviews. This will increase the visibility of your business and help attract new customers.
How to Ask for Customers’ Feedback Efficient
To ask for a customer’s feedback, make sure that your request is as personalized as possible. Remind your customers how important their feedback is for your business. Create several templates to query reviews that can be adapted to different situations. Revvy has a large base of ready-made work templates. And also through the service you can adjust the automatic sending of the recall request to customers through WhatsApp, VK, telegram, WABA or sms.
Agregation of reviews in one place



Review management is greatly simplified when all of them are collected in one place. Responding aggregate allows you to automate the process and effectively manage feedback. Review aggregation tools collect reviews from various platforms, including geoservices and social networks, and combine them into a single system. This simplifies the analysis and helps to respond faster to new reviews.
Agregation of reviews
Personal account Revvy - aggregation of reviews
Best Tools for Agregation Reviews
Consider using specialized feedback aggregation tools, such as Revvy, which automate the collection and analysis process, allowing you to focus on improving the quality of the service.
Control over the arrival of new reviews on all sites
Controlling new reviews is an important aspect of working with reviews. Configure notifications of new reviews from all sites to respond promptly to feedback. This will allow you to always be aware of new customer opinions and solve issues in a timely manner.
Review Control Platforms: What to Choose?
Choosing the right review control platform depends on your needs. Pay attention to features such as notification automation and integration with different platforms.